Premier Broadband Customer Portal
Help & Support
To use this application, you must be a customer of Premier Broadband. If you aren’t a customer please sign up at www.premierbroadband.com. Your registration information will be sent to you.
If you are an existing customer, your email address you used will be your username. If you have forgotten your password you can reset the password from the Customer Portal. If you have forgotten your email you can contact support and they can issue a password reset to your email account on file or change your email account. 870-292-4733, 24 x7 support.
To access your account please user the My Account link on our web page or click the link below
Access Your Account
Once you click on the link, simply use your username and password to access your account. Enter your username and password and click on submit.
The Customer portal will show you the entire account activity.
- Payment Due Date
- Next Payment Amount, not including taxes
- Your Service Status
- Account Contact Information
- Account Address Information
- Billing Information, Including Billing address
- Prior Invoices
Example Account in good standing
Example account that is suspended
Payment and Payment Collection
Payment collection is automatic. Our billing system sends out the invoice on the 28th of each month. We will collect the payment automatically and bill the card or a Bank Account file.
Automatic Payment Collection Date 1st of each month. We will attempt to collect additionally on 2nd, 3rd and 4th. If payment hasn’t been made by the 4th of the month the account will be suspended on the 5th.
You may also pay the account manually. You can add or remove cards or ACH accounts online via our portal.
Add New Card
Add New Bank Account
To Pay Now
You may add a new form of payment, or use the drop-down arrow to pick the account on file to bill. Then click pay now
Then click submit. The account will be charged and your service will be reactivated if it was suspended.
If the payment was accepted you will see the following screen
To view or print your invoice. Simply login and go to the Invoice section at the bottom of the page.
Click on view invoice
For all address and further account changes please contact support and they can modify your account. 870-292-4733, 24 x 7 support. www.premierbroadband.com
Problems Logging In
If you are having trouble logging in to the Customer Portal, try the following:
- Check the spelling and spacing of your password. (Passwords are case sensitive);
- Close all active Internet browsers and try logging on again;
- Clear your browser history/cache and try again. During your next log on attempt, you will be required to identify yourself, i.e., you will be required to receive an activation code, enter the activation code, and answer your security questions.
Note: After three unsuccessful attempts, your account will be locked. Contact Support to unlock the account. 870-292-4733, 24 x 7 support. www.premierbroadband.com
Select Forgot Password? and follow the instructions to answer a series of security questions to change your password. Then, use your user ID and new password to log in to the application.
Forgot Email Account
If you have forgotten your email you can contact support and they can issue a password reset to your email account on file or change your email account. 870-292-4733, 24 x7 support.